Enterprise Copilots & Conversational Assistants

Assistants grounded in your own systems of record, scoped to what each user is permitted to see. We treat permission inheritance as the hard problem it is: a copilot that answers from documents a user could not otherwise open is a data breach with a friendly interface.

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Business outcomes

What you get from the engagement

Measurable reduction in time spent retrieving internal information
Answers grounded in cited source documents rather than model recall
Permission parity with the underlying systems of record
Deflection rates reported against a defined query taxonomy

Technical capabilities

What we do inside it

Retrieval architecture over enterprise content
Row-level and document-level permission inheritance
Citation and source attribution engineering
Escalation and handover to human agents
Conversation analytics and answer quality review

Architecture and stack

How we build it

Architectural position

Retrieval executes under the querying user identity. The assistant cannot surface a document the user could not open directly.

Representative technologies

Technology selection follows the requirement. This list is representative of engagements in this service line, not a constraint we impose on yours.

Service assurance

SLA, compliance and governance

Engagements in this service line are delivered under the Gold service tier by default, against the compliance obligations below. Both are set in the engagement contract, not by this page.

Default tier

Gold — 99.9% availability target, P1 response within 1 hour, coverage 24 × 5 plus on-call.

Compliance scope

Governance

Written architecture decision records, weekly delivery reporting, and a documented handover comprising runbooks, source and credential transfer at engagement close.

Intellectual property

Client-commissioned work product vests in the client on payment. Source escrow available on request.

Service level tiers, availability targets and response commitments
Tier	Availability target	P1 response	P1 resolution target	Coverage	Service credits
Platinum	99.95%	15 minutes	4 hours	24 × 7 × 365	Yes
Gold	99.9%	1 hour	8 hours	24 × 5 plus on-call	Yes
Silver	99.5%	4 hours	2 business days	09:00–18:00 EAT	No

Publication gate G-05 — outstanding

These values illustrate the structure of the table. Each figure must be confirmed by whoever will be contractually bound by it, and the availability targets must be achievable on the underlying cloud provider SLAs before publication. Publishing a 99.95% target on infrastructure whose own composite SLA is lower creates an obligation that cannot be met.

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Request for Proposal

Begin with a scoped conversation, not a sales call.

Our intake is structured so that the first response you receive is technical. Tell us which of the following describes your position and we will route your enquiry to the engineering lead who owns that practice.

Enterprise modernisation An existing system — core, legacy or on-premises — that must be migrated, re-architected or integrated. New product build A platform to be taken from concept or specification to production under a fixed scope. Team augmentation Senior engineering capacity embedded into an existing team and roadmap.

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Enquiries are acknowledged within one business day and answered substantively within two business days. All submissions are treated as confidential; a mutual non-disclosure agreement is available before disclosure of scope.